Evaluation Purpose:
The evaluation aims to assess clients’ perceptions of service quality and delivery, as well as the self-identified outcomes regarding their wellbeing and maximising their independence.
Background:
PSN's home-based support services assist individuals who need help with daily tasks such as personal care, household management, and social connection, enabling them to live independently in their own homes. They also offer respite care, long-term support for chronic conditions, and help for those recovering from injury or transitioning from hospital or rest home care.
Key Findings:
Overall, a significant number of respondents provided positive feedback regarding the services received from Enliven. The average agreement rate across all questions was high at 80%. Respondents expressed their great satisfaction with the Enliven Home-based Support Services (86%), and most respondents would recommend this service to others (87%). This was also reflected in comments provided about the positive aspects of the services, such as supporting independence and wellbeing, helpful and friendly staff and supporting family wellbeing.
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