Evaluation Purpose:
The evaluation aims to assess clients’ perceptions of service quality and delivery as well as the self-identified outcomes regarding their wellbeing and maximising their independence.
Background:
PSN's home-based support services assist individuals who need help with daily tasks such as personal care, household management, and social connection, enabling them to live independently in their own homes. They also offer respite care, long-term support for chronic conditions, and help for those recovering from injury or transitioning from hospital or rest home care.
Key Findings:
Overall, a significant number of respondents provided positive feedback regarding the
services received from Enliven. The average agreement rate across all questions was
high at 78%. The qualitative feedback reveals high levels of satisfaction regarding the services provided by HBSS. Key benefits of the Enliven service include practical assistance with personal care and household management. It enhances overall wellbeing by promoting independence, fostering social connections, and supporting mobility in public spaces. Respondents also appreciated the caring and consistent quality of care provided by the Enliven staff.
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