Evaluation Purpose:
The CWI evaluation aims was to determine the effectiveness of the CWI programme in meeting its intended short and medium-term outcomes. It also focussed on capturing lessons learnt and to identify ways in which the programme can be improved.
Background:
The CWI programme was delivered between July 2022 and November 2023 by Presbyterian Support Northern LifelineConnect in partnership with the Presbyterian Church community. The LifelineConnect training programme provides a range of professional development programmes and ongoing support services that target general employees, team leaders, and community professionals to become more confident and skilled in responding to distress, stress, or crisis among colleagues, clients or the public. Ministers, administrators and members of the church congregations attended the workshops. Participants of the CWI programme had the opportunity to take part in two in-person workshops that are three hours in length. Participants were offered two post-training online debrief sessions or to utilise the Lifeline Helpline service if needed.
Key Findings:
The evaluation found the programme successful in achieving both the short-term and medium-term outcomes. Participants increased their skills and knowledge of self-care and learned how to support others in stress and distress and became more confident to do so. There is also evidence that participants applied the learning to support others or impact positively on their community's well-being.
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